Game Night FAQ
Parking / Directions / Where To Stay
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In most cases, all you have to do is get to downtown Cincinnati to find U.S. Bank Arena. From there, you can follow the signs to the coliseum. We're located on the Ohio River right next to the new Great American Ballpark and Paul Brown Stadium. We're also directly across the river from the Newport Aquarium and Newport on the Levee.
Click Here For Detailed Directions and Parking Info
150 W 5th St.
There are a few things you should be aware of before heading down to a hockey game.
- - Please stay seated while the puck is in play
- - Do not throw ANYTHING on the ice during the periods. You MAY throw a hat on the ice after a CYCLONES player scores 3 goals in one game. - Be respectful of fans around you
Weeknight Alcohol Banding Stations
U.S. Bank Arena typically offers beer specials on weeknight Cyclones games. Patrons are asked to stop by our alcohol banding station located at the Main Gate when they arrive at U.S. Bank Arena. We will I.D. all patrons and give those that are of legal drinking age a wristband. You will still be asked to provide your I.D. at each point of sale, but this will help prevent you from being interrupted while enjoying the hockey game.
U.S. Bank Arena is proud to offer a wide selection of concession choices. Most stands will offer a selection of hamburgers, hotdogs, nachos, popcorn, chicken tenders, pretzels and French fries.
|Bottled Soda||All Concession Stands and Portables Sell Bottled Soda|
|Bottled Water||All Concession Stands and Portables Sell Bottled Water|
|Glier's Bratwurst||118, 136|
|Candy||103, 105, 108, 112, 118, 123, 128, 137,138|
|Chicken Tenders||103, 108, 128, 138|
|Cocktails||132, All Access Bar and Grill|
|Coffee||103, 108, 112, 128, 138|
|Coors Light bottles||All Portables and 103, 105, 112, 118, 123, 132, 136, 138, All Access Bar and Grill|
|Coors Light draft||103, 105, 108, 112, 128, 132, 136, 138, All Access Bar and Grill|
|Cotton Candy||108, 137|
|Craft Beer||105, 132, 136|
|Double Cheese Burger||103, 108, 128, 138|
|Fries||103, 108, 128, 138|
|Glier's Goetta Nachos||125|
|Grilled Chicken Sandwich||103, 108, 128, 138|
|Hot chocolate||103, 108, 112, 128, 138|
|Hot Dog||103, 108, 118, 128, 136, 138|
|Hudy Amber 24oz Can||All Portables and 105, 118, 123, 136|
|Hudy Amber Draft||105, 108, 128, 136, All Access Bar and Grill|
|Ice Cream||116, 134|
|Kids Meal||103, 108, 128, 138|
|Miller Lite Bottles||All Portables and 103, 105, 112, 118, 123, 132, 136,138, All Access Bar and Grill|
|Miller Lite Draft||103, 105, 136, 138|
|Molson Draft||108, 112, 128, 136, All Access Bar and Grill|
|Nachos||103, 105, 108, 112, 118, 123, 125, 128, 136, 138|
|PBR Draft||103, 105, 112, 138|
|Peanuts||All Concession Stands and Portables Sell Peanuts|
|Pizza||103, 112, 138|
|Popcorn||All Concession Stands Sell Popcorn|
|Pretzel||All Concessions Stands Sell Pretzels|
|Skyline Chili Coneys||105, 123|
|Skyline Chili Way to go||105, 123|
|Souvenir bottomless popcorn||All Concession Stand sell bottomless popcorn|
|Souvenir Chicken tenders||103, 138|
|Souvenir Helmet Nacho||125|
|Turkey Bacon Wrap||118, 125, 136|
|All Access Bar & Grille (Full Service Bar)||5th Floor. The All Access Bar & Grill opens at 6:30pm and offers a full menu of dining options. You can access the restaurant and suites from the elevators behind section 104 and 124. View Menu HERE|
Alcohol sales are typically cut off at the beginning of the 3rd period.
Aramark Serves you right program
Patrons 21 and over attending events at U.S. Bank Arena can receive a coupon for one free soft drink by signing an agreement not to drink alcohol and to be that night's designated driver. Coupons must be redeemed at the Arena's concession stands that night and are limited to one per patron per event.
The pledge agreements and coupons are available at all U.S. Bank Arena events at the Customer Service desk located to the right of the Arena's main entrance.
In accordance with industry standards, U.S. Bank Arena has implemented the following building entry procedures for all events (effective 1/12/2011):
- All Jackets and bags will be searched upon entry. Purses, diaper bags and other small personal bags are allowed, but will be inspected at all gate entrances.
- No large bags, backpacks or boxes are allowed in the building without prior authorization.
- Glass Containers
- Metal Containers
- Weapons of Any Kind
- Aerosol Spray Cans
- Backpacks / Large Bags
- Laser Pointers
- Wrenches / Pliers
- Pets (except service animals)
- Chairs of Any Kind
- Noise makers including but not limited to air horns and whistles
- Cameras (As long as their use does not obstruct view of other fans)
- Seat Cushions
- Rain Jackets/Ponchos
- Team Signs And Flags
- No throwing of ANY objects toward the playing surface or within the stands. Violators will be ejected and prosecuted. Beeramids may only be allowed if they do not interfere with the surrounding fans experience. Beeramids must come down after the second intermission.
In the event ANY restricted items are revealed during a search, guests will be permitted to return to their vehicle with the item or dispose of it. U.S. Bank Arena does not have an area to 'check' guest's personal belongings and will assume no responsibility for them. U.S. Bank Arena has the sole right to determine what type of pre-event search or screening will be conducted.
If a patron possesses multiple tickets to an event featuring a premium giveaway, they must exit the building after their first ticket is scanned and they have received their voucher/item and get back into an entry line
*This information is subject to change at anytime without notice.
Our Merchandise stand is located behind section 103, just to the right of the Main Gate. You may also purchase select merchandise online at our pro shop.
First aid is located behind section 110. If you find yourself in a situation where you need any help at all, please ask any employee and they will be glad to help.
Ticket, package, and group information is available behind section 137. This is also the pickup spot for Family Four Pack t-shirts.
How To Get Involved With A Promotion On The Ice
On Ice Intermission Contests - Contestants for on ice promotions are randomly chosen throughout the evening as well as pre-determined by group outings. To check on availability for your group, call a Cyclones representative.
Name on Scoreboard - To get your birthday, anniversary, or message on the scoreboard, you must purchase a birthday or group package from a Cyclones representative, or be a Season Ticket Holder.
Chuck A Puck
The Cyclones are proud to offer Chuck a Puck every Saturday and a few select weekdays this season. Pucks can be purchased behind section 117.
|ATMs - ATMs can be found behind sections 116 and 138 (U.S. Bank of course)|
|Autographs - Cyclones players will be available to sign autographs at announced nights throughout the season after the game. Pay special attention to PA announcements at the game to see if a player is signing post-game.|
|Box Office - The Main Box office is open M-F 10a-5pm and will open at Noon on Saturday gamedays. The Box office will remain open through the first period of weekday games and through the second period of weekend games. The East box office is for Season Ticket Holders only and will open 30 minutes prior to doors and shutdown after the first period.|
|Designated Driver Program - U.S. Bank Arena & Aramark are proud to offer a designated driver program. If you are your groups DD, check in at Customer Service behind section 103 and get your wristband and free soda coupon.|
|Handicap Seating - Accessible seating is available on the concourse level of the arena. Call a Cyclones representative today or specifically ask for accessible seating when purchasing tickets.|
|Handicap/Family Restroom - The Handicap/Accessible restroom is located behind section 110 next to Donatos and First Aid|
|Name on Scoreboard - To get your birthday, anniversary, or message on the scoreboard, you must purchase a birthday or group package from a Cyclones representative.|
|Smoking Areas - Patrons may exit the building to smoke behind section 132. Please be sure to have your ticket stub with you and prepare to have your hand stamped.|
|Zamboni Rides - Rides on the zamboni are no longer offered by the Cyclones as a pre-emptive safety measure. Our patrons safety is our number one priority.|
Guests may be ejected for reasons including, but not limited to the following:
- Public Intoxication
- Use of illegal substances or drugs
- Disruptive behavior
- Use of profane, obscene or abusive language of any type
- Possession of illegal or unauthorized items inside U.S. Bank Arena
- Unacceptable or indecent dress
- Throwing of any objects onto the event floor or stage area, or in the seating areas.
- Failure to follow U.S. Bank Arena Smoking Policies (See Smoking Section below)
- Verbally abusing, threatening or intimidating other guests or Arena employees.
- Participating in a fight
- Entering or attempting to enter any "Off-Limits" areas such as playing surface, stage area, backstage or restroom of the opposite sex.
- Breaking the law
- Any action that, in the opinion of U.S. Bank Arena Mangement, places other guests in danger or reduces their enjoyment of the event.
- Guests that are ejected from the facility may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.